Last updated: October 26, 2025
At Instant Web, we strive to deliver high-quality website development and digital services. This Refund & Cancellation Policy explains how you can request cancellations or refunds for services purchased through https://instantweb.shop/ (“the Site”).
By using our Site or purchasing our Services, you agree to this policy.
1. General Terms
All projects and subscription services are handled with care and transparency.
Because our work involves custom design and development, certain fees and stages are non-refundable once the project begins.
We encourage clients to review service details carefully before making a purchase.
2. Cancellations
a. One-Time Projects (e.g., Website Development, Design Work)
- You may cancel your order before the project begins for a full refund (minus payment processing fees).
- Once work has started (such as project setup, design, or development), cancellation requests will be reviewed on a case-by-case basis, and partial refunds may be granted at our discretion based on the amount of work completed.
- If the project is already completed or delivered, cancellations are not permitted.
b. Subscription-Based Services (e.g., Hosting, Maintenance, Support Plans)
- You may cancel your subscription at any time by contacting us at support@instantweb.shop.
- Cancellation requests must be submitted at least 3 days before the next billing cycle to avoid renewal charges.
- Once a billing period has started, no refunds will be issued for that period, even if services are not used.
3. Refund Eligibility
Refunds may be issued under the following conditions:
- Full Refund:
If you cancel before any work has started or if Instant Web is unable to initiate the project due to internal reasons. - Partial Refund:
If partial work has been completed and you decide not to continue, we may issue a pro-rated refund based on progress made. - No Refund:
- If the project has been completed or delivered.
- If delays are caused by your failure to provide required information, feedback, or content.
- If issues arise due to third-party software, hosting, or tools not under our control.
- For digital products or templates once they’ve been accessed or downloaded.
- For subscription services once the billing period has started.
4. Refund Process
To request a refund or cancellation:
- Email support@instantweb.shop with your order number, service details, and reason for the request.
- Our team will review your request within 5–7 business days.
- If approved, refunds will be processed to your original payment method within 7–10 business days, depending on your bank or payment provider.
5. Disputes & Chargebacks
If you are dissatisfied with your service, please contact us first so we can resolve the issue quickly.
Filing a chargeback without contacting us may result in suspension of your account and all related services.
Instant Web reserves the right to dispute any chargeback it deems invalid.
6. Modifications to This Policy
Instant Web reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice.
Any changes will be posted on this page with the updated “Last Updated” date at the top.
7. Contact Us
If you have any questions or concerns about this policy, please contact us:
📧 Email: support@instantweb.shop
🌐 Website: https://instantweb.shop/